i-AI Bot

Next-Generation Agentic AI Service
for Automating Customer Interactions

UBICUS AI Bot is a next-generation Agentic AI service
that understands and responds to customer inquiries.
It processes requests in real time across phone (voice)
and chat channels. AI handles simple, repetitive inquiries,
while human agents take over more complex cases—maximizing overall efficiency

AI Bot Key Features

AI Consultation Summary

Automatically organizes consultation dialogues so you can quickly grasp the content.

· Automatic consultation dialogue summary
· Summary by speaker (agent / customer)
· Issue & resolution flow summary (coming soon)

24×7 Automated AI Customer Response

AI Agents handle simple, repetitive inquiries first,
allowing human agents to focus on more complex issues and customer needs.

· 24/7 AI-powered customer service
· Automated handling of repetitive inquiries
· Improved operational efficiency for customer support

Natural Language-Based Text · Voice Interaction

When customers reach out via phone (voice) or chat (text),
the AI Agent understands their intent and responds naturally

· Support for AI Chat Bot and AI Voice Bot
· Natural language-based interaction handling
· Understanding of customer intent and context

Internal Knowledge-Based Response

The AI Agent learns internal corporate knowledge
and manuals to deliver accurate and consistent responses.

· Learning business policies and manuals
· Utilizing FAQs and past cases
· RAG-based knowledge search

Handling Complex Requests

The AI Agent can manage multiple tasks simultaneously,

· • Handling complex inquiries and complaints
· Maintaining conversation continuity
· Providing a natural interaction experience

No-Code API Integration

If API integration with existing business systems like ERP · CRM is required,
the AI Agent performs the task without separate development work.

· ERP & CRM integration
· API-based task processing
· No-Code method system integration

Limitations of Existing AI Bots

Difficulty in Designing Scenario-Based Conversation Flows

Because existing AI bots require the direct design of conversation scenario flows, contact center operators or service planners must create conversation flow menus and branch nodes using GUI editing tools. This process is complex and time-consuming, and launching the bot service often requires support from a separate development team.

Difficulty in Processing Complex Customer Inquiries

When customer inquiries are complex or unscripted questions arise,
conventional AI bots often struggle to provide accurate responses.
This leads to the following issues, which not only diminish the customer experience but also hinder operational efficiency.

· Frequent transfers to human agents
· Abrupt termination of bot sessions
· Repetitive, scripted responses

· AI Chat Bot · Voice Bot

· AI Bot Use Cases AI Bot can be utilized across various industries where customer consultation is needed.

Industry	AI Voice Bot	AI Chatbot
E-Commerce	Order inquiry · Returns/Refunds · Delivery tracking	Product Inquiries · Inventory Checks · Coupon Information
Healthcare	Appointment Scheduling · Test	Symptom Consultations · Medical
Finance	Account Inquiries · Insurance Claim Filingg	Financial Product Information
Telecom	New Subscription Inquiries · Cancellation Requests	Billing Inquiries · Service & Plan Information
Logistics	Delivery Tracking · Pickup Scheduling	Delivery Address Modification
Hospitality	Reservation Changes · Complaint Handling	Facility Information · Membership Inquiries

Limitations of Existing AI Bot vs UBiCUS AI Bot

Traditional AI Bot

✓ Conversation Flow Design

· Administrators or planners must directly design scenario
✓ Conversation Processing

· Processing based on predefined menus and keywords.
✓ Exception Handling

· Consultation termination or agent connection after "unable to respond" guidance.
✓ Complex Complaint Handling

· Difficulty in processing complex inquiries.
✓ Flow Modification

· Modification of the entire flow required.
✓ Agent Connection

· Conversation history integration work required.

UBiCUS AI Bot

✓ Conversation Flow Design

· AI automatically generates conversation flows when business
✓ Conversation Processing

· Proceed with conversation by understanding customer intent and context.
✓ Exception Handling

· Flexible consultation processing based on context.
✓ Complex Complaint Handling

· Capable of processing complex complaints.
✓ Flow Modification

· Modification via natural language prompts.
✓ Agent Connection

· Consultation history transfer possible without separate development.