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Company Introduction

AI CX Platform
Company

UBICUS is an AI-based Customer Experience (CX) platform company
responsible for the customer touchpoints of public institutions,
financial services, and large enterprises.

We are not just a company that builds systems we design and operate
the most critical customer engagement channels and support workflows,
aiming for continuous advancement through AI technology.

Based on years of experience in building and operating large-scale contact center systems,
we redefine CX structures with a focus on efficiency, stability, and scalability by integrating AI technology.

UBICUS was established to realize the dream of creating value
that changes the world and builds a new industrial ecosystem in an AI-centered society

What We Do

UBICUS transforms enterprise customer experiences from
"Operating Systems" into "AI Platforms."

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AI-based AICC Platform

  • · AI Chatbot & Voicebot and LLM-based support automation
  • · AI Support Copilot and AI Agentic workflow automation.
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Single View-based Omni-Channel Integration

  • · Operate all customer channels—including Phone, Chatbot, App, Web, and SNS—within a single integrated platform.
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Hybrid Cloud Architecture

  • · SaaS scalability architecture based on On-Premise and Cloud environments.
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Data-Driven Insight

  • · Real-time analysis of contact center support status data.
  • · Providing AI-based data insights.
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Seamless Integration

  • · Flexible API-based integration with legacy systems such as ERP and CRM.
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AI & Cloud-based
i-OmniDesk Platform Service

· Improved support productivity through AI automation.
· Flexible features tailored to enterprise size and connectivity with legacy systems.

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Omnichannel-based
Contact Center Support Solution

· Integrated data and Single View screen structure for fragmented contact channels.
· Real-time analysis of support operation data.

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Built to Scale. Built to Win.

UBICUS values "Stability" and "Scalability" as core values over mere flashiness.

We don't just build systems; we create structures where our clients' businesses grow without interruption.

Why Us

The reasons to choose UBICUS are clear.

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Trusted Reference

Proven in industries requiring the highest level of stability, such as public sectors, finance, and large enterprises

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Mission-Critical Reliability

24/7/365 uninterrupted high-availability architecture.

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Human-Centric UX

Field-oriented UI/UX reflecting the actual workflows of support environments.

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Future-Proof Scalability

Flexible response to changing AI environments through an API-based expansion structure.

Our History

From a CX platform to software infrastructure,
these are the footprints of technological
innovation pioneered by UBICUS.

2025 Stage 4 : AI-Native Evolution Advancing AI-based AICC Platforms (2022 – Present)

  • Advanced AI Assist

    - Enhanced interaction summary, response recommendations, and support task automation

    - Improved support productivity and quality.

    - Strengthened support knowledge management.

  • Financial Sector PaaS Reference

    - Coupang Financial

    - Met financial security and stability standards.

  • Public Sector Reference

    - Advanced AI-based transformation of the Human Resources Development Service of Korea support system.

    - Established high availability and automated operation systems.

  • AI-based RAG (Retrieval-Augmented Generation) chatbot technology

    - Query context understanding + Auto knowledge search + Generative response structure.

  • AI-based automated dialogue intent classification technology.

    - Intent analysis + Automated support flow engine.

  • i-OmniDesk SaaS registered on the Global CCaaS Marketplace (Genesys).

    - Expansion as a global SaaS platform company

  • Expanded i-OmniDesk global SaaS architecture.

  • Financial Sector Cloud-Native Reference

    - Built cloud-native system for Coupang Pay (Replacing existing Zendesk).

    - Met financial security and stability standards.

    - Applied SaaS subscription model for financial omnichannel support.

  • AI-based automated knowledge augmentation technology.

    - NLP-based automated FAQ training data generation

  • Full reorganization of AICC platform into AI-Native Architecture.

  • Secured trademark rights for i-OmniDesk / i-OmniTalk.

  • Built large-scale omnichannel support systems for public institutions

  • Official launch of i-OmniDesk SaaS

  • Established high-performance cloud-based support architecture.

  • Launched i-OmniDesk omnichannel integrated support platform

  • Obtained Inno-Biz (Technology Innovation SME) certification.

  • Launched scenario-based automated support solutions

  • Entered CCaaS market

  • Completed NIPA cloud service quality and performance verification.

  • Advanced multi-channel support solutions (Integrated web chat, email, SNS)

  • Launched customer journey analysis and campaign management solutions / Received

  • Korea Innovation Award Received

  • Full launch of omnichannel support solutions

  • Implemented integrated support environment for web chat, messenger, and email

  • Launched All-in-One contact center ASP service.

  • Launched BPM-based support processing solutions

  • Advanced i-Smart Agent (Customer Support Solution) & i-Smart Helper (VOC Integrated Support Solution).

  • Received APAC Partner Technology Award (Interactive Intelligence, USA)

  • Verified technology through domestic and international exhibitions.

  • Launched web-based contact center support solutions

  • Certified Corporate R&D Center.

  • Venture Company Certification.

  • Launched VOC support solutions (Smart Helper 1.0 → 2.0)

  • Developed web-based real-time integrated monitoring and support assistance solutions

  • Secured contact center references for public and private sectors.

  • Founded UBICUS Co., Ltd

    - Started contact center solution and VOC support system business.