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Service Overview

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Cloud-Based Omni-Channel Contact Center
Support Application SaaS Service

The i-OmniDesk Platform is an optional service
where features can be selected to fit the client's environment.
Pricing is determined by the chosen options,
and features are provided differentially based on user authority levels.

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View Pricing Plans

i-OmniDesk Platform Key Strengths

Experience all the features of our proprietary solutions as a service.

Cloud-Based Stability & Scalability

  • · Provides a stable cloud structure with a SaaS-based multi-tenant architecture.
  • · Supports large-scale operations with an Auto Scaling-based high availability structure.
  • · Guarantees security through data encryption and automated backups.

Intuitive User Experience & Interaction Efficiency

  • · Ready for immediate use via web browser without installation.
  • · Processes all channels on a single screen with Single View omnichannel support.
  • · Maximizes efficiency and convenience with a multi-tab UI.

Flexible Expansion & Customized Configuration

  • · Easy to link new features and expand services with open APIs.
  • · Customizable configuration with optional licenses by user and feature.
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AWS-based Enterprise Cloud Architecture

i-OmniDesk Platform is a SaaS service with high availability,
auto-scaling, and multi-AZ structure operating on AWS infrastructure.

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Multi-AZ Redundancy Structure

  • · Automated failover in case of failure.
  • · Uninterrupted service operation.
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Auto Scaling

  • · Automatic server expansion during interaction volume spikes.
  • · Optimized for campaigns and mass inquiry handling.
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Global Standard Infrastructure

  • · Scalable based on AWS global regions.
  • · Ready for overseas centers and global SaaS expansion.
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Enterprise-grade Security System

Security policy designs suitable for public institutions and the financial sector are available.

  • · Encrypted data storage (At Rest · In Transit)
  • · VPC-based network isolation
  • · Access control based on user authority/level
  • · Automated DB/file backup and redundancy
  • · Log monitoring and security audit tracking
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AI-powered Cloud Contact Center

Not just a simple support solution, but an intelligent platform with built-in AI features.

  • · AI ChatBot & VoiceBot
  • · Real-time STT interaction display
  • · AI interaction summary and keyword analysis
  • · AI Agent Assist (Response recommendations)
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SaaS Operation System

Setting a new standard for contact center innovation.

  • · 24×365 cloud monitoring
  • · Regular patches and automated feature updates
  • · SLA-based operational support
  • · Dedicated operation portal available for each client

On-Premise vs i-OmniDesk SaaS

On-Premise

  • ✓ Initial Cost

    · Server/Storage/Network purchase required (CapEx)

  • ✓ Implementation

    · 2~6 months or more

  • ✓ Scalability

    · Equipment expansion required

  • ✓ Maintenance

    · Internal personnel

    · separate contracts

  • ✓ Upgrade

    · Additional costs for version upgrades

  • ✓ Security

    · Custom security design required

  • ✓ Availability

    · Separate redundancy design required

  • ✓ Pricing

    · Fixed investment + Depreciation

  • ✓ AI Expansion

    · Separate deployment required

  • ✓ Global Expansion

    · Separate overseas infrastructure needed

i-OmniDesk SaaS (Cloud)

  • ✓ Initial Cost

    · Minimized initial cost (OpEx-based subscription)

  • ✓ Implementation

    · Immediate use after contract

  • ✓ Scalability

    · Auto Scaling automated expansion

  • ✓ Maintenance

    · Automated operations, patches, and updates

  • ✓ Upgrade

    · Automated updates for latest features

  • ✓ Security

    · Cloud security system + Encrypted storage

  • ✓ Availability

    · Multi-AZ high availability structure

  • ✓ Pricing

    · Flexible pricing by user and feature

  • ✓ AI Expansion

    · Built-in AI and optional expansion

  • ✓ Global Expansion

    · AWS Global Region & Multi-language support

Start Your AI Contact Center with SaaS!

Cost Flexibility

  • · Monthly subscription-based without large initial investment.
  • · Predictable operating costs

Rapid Market Response

  • · Instant scaling for inquiry spikes or campaign expansions.
  • · Automated reflection of new features.

Minimized IT Operations Burden

  • · Eliminates burden of server management, backups, and patches.
  • · Allows focus on core business tasks.

SaaS Is the Right Fit
for These Customers

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