Article 1 (Purpose)

• The purpose of these Terms of Use is to define the rights, obligations, and responsibilities between UBICUS Co., Ltd. (hereinafter "Company") and the Customer (hereinafter "Customer") regarding the use of the customer interaction service and related additional services (hereinafter "Service") provided by the Company.

Article 2 (Definitions)

• 1. "Service" refers to the cloud-based IT resources provided by the Company to the Customer and all services, such as technical support for using the customer interaction service site accessed via the internet.
• 2. "Customer" refers to a corporation or individual who enters into a service use contract with the Company.
• 3. "Usage Contract" refers to the contract concluded between the Company and the Customer regarding the use of the Service.
• 4. "ID" refers to a combination of letters and numbers provided to the Customer for identification and use of the Service.
• 5. "Password" refers to a combination of letters and numbers provided to the Customer for the protection of personal information and rights, used for identity verification along with the ID.

Article 3 (Posting and Revision of Terms)

• 1. The contents of these Terms are posted on the Service page or notified to the Customer by other methods.
• 2. The Company may revise these Terms to the extent that they do not violate relevant laws if reasonable grounds arise.
• 3. If the Company revises the Terms, the effective date and reasons for revision shall be specified and posted along with the current Terms on the homepage at least 7 days before the effective date.
• 4. If the Customer does not agree to the changed Terms, they may request termination of the contract. If they continue to use the Service without expressing refusal within 7 days from the effective date, they are deemed to have agreed to the changes.

Article 4 (Service Types and Changes)

• 1. The Company posts the service type, content, price, and other matters on the homepage.
• 2. Changes to the service for existing customers are posted on the homepage or notified via email. Failure to object within 7 days is deemed consent.

Article 5 (Service Hours)

• Service is provided 24 hours a day, year-round, in principle, unless there is a special obstacle. Service may be temporarily suspended for regular inspections or system upgrades, which will be posted in advance.

Article 6 (Suspension of Service)

• 1. Service may not be provided in the following cases:
• ① Repair, inspection, replacement, or failure of information and communication facilities.
• ② Unavoidable construction/repair of facilities.
• ③ Necessary service upgrades or maintenance.
• ④ Obstacles to normal use due to power failure, facility failure, or traffic congestion.
• ⑤ Significant management needs such as division, merger, business transfer, or deterioration of service profitability.
• ⑥ Force majeure such as natural disasters or national emergencies.
• 2. In case of suspension, the Company notifies the Customer via email in advance (or post-notification for unavoidable cases like hacking).
• 3. Posting on the bulletin board for more than 10 days can replace individual notifications if a general notice is required.

Article 7 (Usage Restrictions)

The Company may restrict service use if the Customer:

• 1. Materially violates obligations under Article 12.
• 2. Engages in illegal acts such as information leakage or password theft.
• 3. Violates relevant laws.
• 4. Overuses functions/programs that overload the server intentionally or through gross negligence.
• 5. Fails to pay usage fees after the due date.
• 6. Violates other regulations or conditions set by the Company.
• 7. Is objectively judged to be using the Service for crime.
• 8. Occupies and uses arbitrary ports other than the basic port without permission.

Article 8 (Application and Agreement)

• 1. The application is made by the Customer agreeing to the Terms and filling out the online form. The Company may request supporting documents if necessary.
• 2. Customers must use their real names and actual information.
• 3. Personal information is protected under the Privacy Policy.
• 4. For children under 14, a consent form from a legal representative is required.

Article 9 (Acceptance of Application)

• 1. The Company accepts applications in the order of receipt unless there are special circumstances.
• 2. Acceptance may be refused if:
• ① Applying under a non-real name or another person's name.
• ② Providing false information.
• ③ Judging it will interfere with other customers' operations.
• ④ Having overdue usage fees.
• 3. Acceptance may be deferred due to Company circumstances or if the applicant is a minor as defined by law.

Article 10 (Formation of Contract and Opening of Service)

• 1. The contract is formed when the Customer applies online and completes the consent and approval process for fees and payment conditions.
• 2. The Company confirms the application and notifies the Customer of the service opening via email within 2 business days. The notification date becomes the settlement base date.

Article 11 (Obligations of the Company)

• 1. Provide the Service stably and continuously as specified.
• 2. Repair or restore failures immediately and strive for stable operation.
• 3. Process legitimate opinions or complaints from Customers immediately or according to defined procedures.
• 4. Protect personal information and not provide it to third parties without permission (except for investigations or overdue fee collection).

Article 12 (Obligations of the Customer)

• 1. Pay usage fees on the specified date.
• 2. Do not provide the Service to third parties without consent.
• 3. Do not interfere with the operations of the Company or other customers.
• 4. Manage IDs and passwords; the Customer is responsible for losses due to leakage.
• 5. Update changed information promptly.
• 6. Bear costs for repair or restoration if the provided server, account, or software is lost or damaged.
• 7. Do not transfer, gift, or provide the status of the usage contract as collateral without explicit consent.

Article 13 & 14 (Usage Fees, Payment, and Settlement)

• 1. Details and changes are posted on the homepage.
• 2. Fees must be paid by the specified date based on the month-end usage.
• 3. Payment must be made in cash to the designated bank account.
• 4. Failure to pay may result in usage restrictions under Article 7.

Article 15 (Management of Overdue Fees)

• 1. If not paid by the due date, an overdue penalty is charged daily. Service is restricted if not paid within 7 days of the due date. The contract may be terminated if not paid within 7 days of the restriction.
• 2. The Company may commission a credit information company for debt collection.

Article 16 (Obligations regarding ID and Password)

• 1. Management responsibility lies with the Customer.
• 2. Notify the Company immediately if ID/Password is stolen or used by a third party.

Article 17 (Copyright)

• 1. Copyrights and intellectual property rights for works created by the Company belong to the Company.
• 2. Information obtained through the Service may not be used for commercial purposes or provided to third parties without prior consent.

Article 18 (Changes to Contract)

The Customer must follow procedures and bear costs to change:

• 1. Business name, representative name, or address.
• 2. Type or details of the contract/service.

Article 19 (Renewal)

• If there is no expression of intent by the day before expiration, the contract is deemed extended under the same conditions.

Article 20 (Termination)

• 1. To terminate, the Customer must notify the Company according to procedures; fees will be settled.
• 2. All data and accounts stored on the Service will be deleted and cannot be recovered upon termination.
• 3. The Company may terminate without prior notice if the Customer:
• • Provided false info.
• • Caused enormous damage intentionally.
• • Fails to resolve restriction reasons.
• • Is overdue by more than 14 days.

Article 21 (Compensation for Damages)

• 1. If the Customer suffers damage due to the Company's fault (Monthly Availability falls below the threshold), the Company compensates upon request.
• ① Monthly Availability (%) = 100 - [ (Total Down Time (min) / Max Service Time in Month) ]
• ② Down time is measured from the time the Customer notifies the Company.
• 2. Compensation amounts (unless otherwise specified):
• • 99.0% or more ~ Less than 99.5%: 5% of the monthly fee.
• • 98.5% or more ~ Less than 99.0%: 10% of the monthly fee.
• • Less than 98.5%: 15% of the monthly fee.
• 3. The Company is not liable for free services unless there is intentional or gross negligence.
• 4. The total liability of the Company is limited to the amount paid by the Customer.

Article 22 (Jurisdiction)

• Disputes shall be filed in the court having jurisdiction over the location of the Company's headquarters.

Addendum

• These Terms shall apply from August 28, 2019.