Choose a plan that suits your service

• Call consultation
  - Inbound and outbound consultation

  - Call soft phone provided
• Chat consultation
  - Customer chat sample provided (pop-up, embed)

  - Time settings and text settings (maximum consultation, delayed response, etc.)

  - Operating hours, satisfaction, support consultation

  - Consultation statistics and status statistics
• Common counseling functions
  - Use of expanded items for customer and consultation field management

  - Automatic input and transfer processing using consultation macro

  - Consultation management using incident and SLA indicators

  - External screen IFRAME integration

  - Consultation support for My Menu/Toolbar/Shortcut Keys, etc.

  - Communication support through notices/messages/schedules, etc.
• Knowledge Management
  - FAQ, common bulletin board, knowledge
• Operator management
  - User and department management, authority group and access management
• Evaluation
  - Coaching inquiry and registration management

+ DEMO

• Chat consultation
  - Scenario consultation and scenario management
• Email consultation
  - Up to 2 emails possible

  - Automatic email collection and consultation processing
• VOC
  - Up to 20 users possible

  - Automatic assignment of person in charge by category

  - Reception/processing/transfer/approval step-by-step processing
• Genesys Operation Management
  - Up to 5 people