Business Area

Cloud-based omni-channel contact center consultation platform SaaS service

You can experience all the functions of the solutions we provide as a service.

Omni-channel-based contact center customer service solution

Channel selection function, customer and consultation processing function, and various convenient functions are provided so that users can flexibly use them according to the customer's interaction channel environment and consultation work.

Our society is experiencing a new era of technological civilization, called the 4th Industrial Revolution, across all social, economic, and cultural industries.

The 4th Industrial Revolution is rapidly changing the paradigm of the existing industrial structure into a hyper-connected intelligent society where everything is digitized.

Software is at the essence of that change.

In other words, the core software is based on artificial intelligence (AI), Internet of Things (IoT), big data, cloud, robot, virtual reality (VR), and augmented reality (AR). Technology and applied technologies are rapidly changing our society by breaking down industrial boundaries.

Ubicus was established to create a new industrial ecosystem in this software-centered society and realize the dream of creating value that changes the world.

UBICUS’s Vision and Core CompetenciesMission

Mission To improve the quality of human lie through software solutions and services Vision Sustainable services and customer value creation Goals + Sustainable profits and value creation + Globalization of products and services + Advanced service on Cloud Platform
ABC Technologies Core technologies and application technologies based on Artificial Intelligence(AI), Big data and Cloud User Experience(UX) based CRM Platform services Intelligent Customer Relationship Management(CRM) based software solutions and services that prioritize user experience comply with international standards

History

2023
  • ㆍ i-Omni Desk Service Platform enhancement
  • ㆍ Coupang Pay i-Omni Desk service subscription agreement for
    3 years (replacement of the existing Zendesk)
  • ㆍ i-Smart Manager service enhancement
2022
  • . Patent granted for automatic augmentation of AI-based natural language processing FAQ and chatbot training data
  • . Patent granted for Cloud Platform System enabling real-time information sharing and bidirectional integration management between multi-device systems and contact center systems
  • . Trademark registration for i-Omni Desk
  • . Trademark registration for i-Omni Talk
  • . Enhancement and implementation of Korea Employment Information Service contact center counseling system (i-Omni Desk 5.0 solution on-Premis)
2021
  • ㆍ Release of Omnichannel based customer counseling Cloud SaaS service (i-Omni Desk service platform)
  • . Release of omnichannel based customer counseling solution(i-Omni Desk 5.0)
  • . Enhancement and implementation of KT Skylife counseling system(i-Omni Desk 5.0)
2020
  • . Headquarter office expansion and relocation (13th floor, Nuritkum Square Worldcup bukro 396 Mapogu Seoul City, South Korea
  • . Certification of Inno-Biz (Ministry of SMEs and Startups Republic of Korea)
  • . Selection of Cloud service provider in CRM sector(NIPA)
  • . Genesys Cloud API integration and AWS Cloud based call center counseling solution implementation for SOCAR
  • . Genesys Cloud API integration standalone counseling solution implementation for CNCITYEnergy
2019
  • . Cloud Computing Service Quality. Performance Verification and Certification (NIPA, KCIA, TTA)
  • . Release of Customer Interaction Service platform Cloud
2018
  • ㆍ Scenario based bot chat counseling solution
    (i-Smart Agentbot 2.0)
2017
  • . Release of Multichannel counseling solution upgrade
    (i-Smart Agent 4.5)
  • . Release of Marketing management solution
    (i-Smart Campaign Marketer 4.0)
  • . Release of Customer counseling Text Analysis solution
    (i-Smart Text Analyzer 2.0)
  • . Release of Call Center Web and App chat counseling solution
    (i-Smart Cross Chat 2.0)
  • . 2017 Small and Medium Enterprise Quality Award Winner in the Software development category
  • . 2017 Republic of Korea Innovation Company Award Winner
2016
  • . Release of Call Center counseling messenger solution
    (i-Smart Call Messenger 2.0)
  • . Release of Call Center Integrated operations Management
    (i-Smart Call Administrator 4.0)
  • . Release of Call Center Web and App chat ounseling solution
    (i-Smart Cross Chat 1.0)
  • . Release of Web crawling solution
    (i-Smart Web Crawler 1.0)
  • . Release of IP based All In One Call Center counseling ASP Service
    (i-Smart Call Center ASP Service)
2015
  • ㆍ Release of Fuel Cell Web based remote monitoring upgrade
    (i-Smart RMS 4.0 Basic)
2014
  • . Release of Responsive Web based BPM driven VOC integrated management solution
    (i-Smart Helper 4.0)
  • . Release of Responsive Web based Call Center Counseling solution
    (i-Smart Agent 4.0)
2013
  • . Release of Project management solution
    (i-Smart Work 1.0)
  • . Release of Web and App Survey solution
    (i-Smart Survey 3.0)
  • . World IT Show 2013, Participation in an domestic exhibition and presentation of a solution
    (COEX, Seoul, South Korea)
  • . GiTEX 2013, Participation in an international exhibition
    (Dubai World Trade Center, Dubai, UAE)
2012
  • . Release of VOC Integrated management solution
    (i-Smart Helper 3.0)
  • . APAC Partner Technology Award in 2011 (ININ Co, USA)
  • . World IT Show 2012, Participation in an domestic exhibition and presentation of a solution
    (COEX, Seoul, South Korea)
2011
  • . Headquarter office expansion and relocation
    (10th floor, Nuritkum Square Worldcup bukro 396 Mapogu Seoul City, South Korea
  • . Participation in an domestic smart Contact Center exhibition
    (Songdo Convensia, Incheon, South Korea)
  • . Release of Sales Automation solution
    (i-Smart Sales 3.0)
2010
  • . Release of Multichannel based call center counseling solution
    (i-Smart Agent 3.0)
  • . Release of Fuel Cell Web based remote monitoring solution
    (i-Smart RMS 3.0 Pro)
  • . Certification for a Corporate affiliated UBICUS Technology Research Institute
    (Certification : KOITA)
2009
  • ㆍ Certification for a Venture enterprise
    (Certification : KTFC)
2008
  • ㆍ Release of VOC Integrated management solution
    (i-Smart Helper 2.0)
2007
  • ㆍ Release of Fuel Cell Web based remote monitoring solution
    (i-Smart RMS 2.0)
  • ㆍRelease of VOC Integrated management solution
    (i-Smart Helper 1.0)
2006
  • ㆍ Relocation of Headquarter office
    (6th Jeongwoo Building, Yeouido-dong Yeongdeungpogu, Seoul City, South Korea)
  • ㆍ MVC Model based in-house Web Framework
    (U-Framework 1.0)
2005
  • ㆍ Selection of Small and Medium size Enterprises for Technology Innovation Strategy Projects
    (Government agency : Ministry of Trade, Industry, Energy)
2004
  • ㆍ Establishment of the UBICUS Co.,
    (10th 653 Building Yeoksamdong Gangnamgu, Seoul City, South Korea )

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