i-Omni Desk Platform Service
Cloud-Based Omni-Channel Contact Center Counseling Application SaaS Service
You can experience all the functions of the solutions we provide as a service.
The i-Omni Desk Platform service provides options so that users can flexibly select channel selection functions, basic consultation functions, and additional consultation functions according to the customer's contact center interaction channel environment and consultation work. Pricing varies depending on the service function option selected by the user. Additionally, user screens and service functions are limited depending on user permissions and levels.
Call Counseling Service
Provides Cloud-based CTI softphone, integrated screen control for inbound and outbound customer service and contact management functions on a single screen.
Chatting Counseling Service
Provides Cloud-based real-time web/app chat live support and scenario bot counseling features in a single screen.
E-mail Counseling Service
Provides Cloud-based email counseling and counseling management features on a single screen."
VOC Service
It is cloud-based and provides consultation on the homepage bulletin board and incoming emails from a single screen.
i-Omni Desk Platform Service special features and benefits
- Muti-tenant and microservices architecture structure of Cloud SaaS service
- Service accessible solely through web browser access in an internet-based infrastructure
- Multi-web browser and cross-browser support
- Support for concurrent handling of omni-channel counseling tasks on a single user interface
- User experience-based user interface with a multi-tab screen structure for maximum user convenience
- Support for an open API structure for easy updates and scalability of new service features
- Web service resource automatic scaling and load distribution architecture
- Automated DB backup and file recovery support
- Encryption and conversion storage of customer information in the database
- Function selection and configuration based on service license level and options
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