i-Omni Desk Platform Service
Cloud-Based Omni-Channel Contact Center Counseling Application SaaS Service
You can experience all the functions of the solutions we provide as a service.
The i-Omni Desk Platform service provides options so that users can flexibly select channel selection functions, basic consultation functions, and additional consultation functions according to the customer's contact center interaction channel environment and consultation work. Pricing varies depending on the service function option selected by the user. Additionally, user screens and service functions are limited depending on user permissions and levels.
Frequently Asked Questions
1) When you enter your personal information in the required fields for inquiries about implementation and submit it, you will receive an email regarding approval for usage.
2) You can confirm the receipt of the usage approval email, which contains a URL link that allows users to apply for the service.
3) After clicking the 'Sign up Service' button upon accessing the received URL link, you can see the following screen.
4) According to the relevant service category below, please enter the information for each, and then submit your service registration application.
5) After completing the service registration application, an email for service registration verification will be sent to the registered email address.
6) After entering your company ID, user ID, and password, you can access and use the service.
1) Click “Free Trial” and “Inquiry” at the top of the homepage.
2) Once you complete the application and complete the application, a confirmation email will be sent to the applicant after approval by the administrator.
3) The first registered user will have administrator rights for the company. If the administrator logs in using the login information, you can see the service registration screen on the main screen.
4) If you wish, you can contact the sales team and “request a demo” on the service screen to freely experience the service for 30 days.
5) The demo version is provided free of charge for 30 days upon new registration, and you can invite up to 2 people to use it. (However, the CTI softphone call consultation function is only available to Genesys Cloud customers.)
6) To invite a user, click the “Invite Team Member” button on the main screen, enter information, and register. An invitation email will be sent to that email address.
7) Registration is completed by the invited party checking the email, approving it, and registering their login information.
(Some emails may be classified as spam and not displayed. Please also check your spam folder)
1) Service license levels are provided in three ways: DEMO, BASIC, and PREMIUM depending on the interaction channel and optional functions.
2) The demo version is provided free of charge for 30 days upon new registration, and you can invite up to 2 people to use it. (However, the CTI softphone call consultation function is only available to Genesys Cloud customers.)
3) To apply for the service, the user will be asked to approve the use of the service by logging in and clicking on the service license level.
4) If the user requests approval to use the service by clicking on the Basic service license level, approval for use can be received within a maximum of 1-2 days after review.
5) If the user requests approval to use the service by clicking on the Premium service license level, approval for use can be received within a maximum of 3 to 5 days after review.
6) There are no restrictions on registration, but a minimum of 2 users can apply for the service.
7) The usage amount according to the service license level must be paid on a monthly basis in a lump sum.